Safaricom, the leading mobile service provider in the region wanted to have an online interactive
session with stakeholders. The objective of the session was to provoke and surface consumer,
regulatory and policy concerns around its services. Additionally, the session was expected to provide an interactive platform for exchange of ideas and building solutions and consensus around the issues raised. The Kenya ICT Action Network (KICTAnet) a multi-stakeholder platform for people and institutions interested and involved in ICT policy and regulation was selected to lead and moderate the online and offline discussions.